Privacy Policy

Last updated: May 2025

1. Introduction

MOOD SPORT places great importance on the protection of your personal data. This privacy policy informs you about how we collect, use, and protect your data when you visit our website moodsport.fr or make a purchase.

2. Data Controller

MOOD SPORT
Avenue de l'Université, 33400 Talence, France
Contact: via the form available on the website

3. Data Collected

We collect the following data:

• Order data: first name, last name, shipping address, email address, phone number
• Payment data: processed directly by Shopify Payments, PayPal, or Apple Pay — MOOD SPORT does not store any bank details
• Browsing data: IP address, browser type, pages visited (via Shopify cookies)
• Account data: if you create an account, your email and encrypted password

4. Use of Data

Your data is used to:

• Process and ship your orders
• Manage your customer account and Candidate Area
• Contact you in case of a problem with your order
• Send you transactional emails (order confirmation, delivery tracking)
• Send you marketing communications if you have consented
• Improve our site and customer service

5. Legal Basis for Processing

• Contract performance: processing of your orders
• Legitimate interest: improvement of our services
• Consent: marketing communications (you can unsubscribe at any time)
• Legal obligation: retention of accounting data

6. Data Sharing

Your data may be shared with:

• Shopify Inc. (host and payment processor)
• Logistics providers for the delivery of your orders
• PayPal if you choose this payment method

We never sell your personal data to third parties.

7. Cookies

Our site uses cookies necessary for the proper functioning of the store (cart, session, preferences). We may in the future use analytics and marketing tools (Google Analytics, Meta Pixel, TikTok Pixel). This policy will be updated accordingly.

You can configure your browser to refuse cookies at any time.

8. Retention Period

• Order data: 10 years (legal accounting obligation)
• Account data: until account deletion
• Marketing data: until unsubscribing or 3 years after the last contact

9. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: delete your data
• Right to object: object to the processing of your data for marketing purposes
• Right to data portability: receive your data in a readable format

To exercise these rights, contact us via the contact form on the website. We will respond within 30 days.

You can also lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

10. Security

We implement all necessary technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. Our site uses the HTTPS protocol, and payments are secured via PCI-DSS certified providers.

11. Changes

MOOD SPORT reserves the right to modify this privacy policy at any time. Any modification will be published on this page with the update date. We encourage you to consult it regularly.